Email Helpdesk für JIRA
Email Helpdesk Configure a multi-level support service for each of your products in a few steps and you will start receiving new issues (tickets) as emails are received from customers. Move tickets between support levels with two clicks and communicate with customers through issue comments.
Tickets will be automatically created from incoming emails and associated to the first support level. If you have more levels you’ll be able to fast escalate tickets with the provided links.
Email notifications are sent automatically, so customers will get updated information about ticket status and you will be able to easily communicate with them by marking an issue comment as public.
Easily configure your own support service structure. Create a support service for each of your products and associate each level to one or multiple JIRA projects.